EYCM WebPage RequestRefundWizard · Customer Self-Service

Do you want to cancel/refund your booking? Kindly note that you may incur a refund service fee depending on the fare you have booked.

If you have a question about an upcoming flight, please get in touch with our Contact Centre. They'll help with your query quickly to avoid any disruptions to your trip.

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Departure Airport

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Departure date and time

Arrival date and time

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Flight number

Ticket number

First name

Last name

Email address

Travel document number

Cabin

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Select ticket from list to proceed with refund.

I understand that by submitting this form, Etihad will check my eligibility for a full refund.
I understand the fare conditions on refunds for my ticket / document as advised at the time of purchase.
I understand that if my booking is not eligible for a full refund, then the normal refund fare conditions will apply as advised at the time of purchase.
I understand that if my ticket / document is non-refundable I will only receive a refund of the applicable unused taxes..
I understand that by requesting a refund my entire booking will be cancelled.
I understand that I will not be able to reverse the process once I have submitted this refund request.
I understand I cannot claim a refund for any purchased ancillaries.
I agree and acknowledge that any personal data provided will be processed by Etihad Airways for the purposes of handling our flight related requests in accordance with Etihad Airways Privacy Policy available on www.etihad.com.

I Agree

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It looks like this ticket has been booked by a travel agent. Any modification to this ticket can only be done by them. Please contact your travel agent.

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We note that you paid CASH for your ticket at the Etihad Office. Kindly contact your local Etihad Airways office to process your refund.

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Sorry, we are unable to find this booking reference number. Please try again.

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Thank you for reaching out to us. Your refund request for booking reference number () can only be processed by our 24-hour contact centre if it’s made hours or less prior to your departure date. Our team is ready to assist you with your request.

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We note that you paid CASH for your ticket at the Etihad Office. Kindly contact your local Etihad Airways office to process your refund.

	Ticket number	First name	Last name	Email address	Travel document number	Cabin