Agent Pay
 

Introduction:
To comply with PCI Regulations, the credit card  number should never be asked for or written down. Contact Centre agents must use the new payment type “Agent Pay”  


What is Agent Pay?

• Agent Pay is a new payment type allowing guests to complete payments themselves.

• Agents must ensure the passport information is updated in the booking where it is mandatory.
   
• Send itinerary to guest via email.
   
• Select agent pay option.
   
• A payment link is sent to the email and SMS of the guest.
   
• For SMS, the mobile number must be entered along with the international code (e.g. 971501234567 for a UAE number).
   
• Once payment is successful, Amadeus will issue the tickets/EMDs.
   
• If an agent is still holding on to the call, they will need to ignore and retrieve the PNR to view ticketing details.

• 
  The link is valid for 1 hour from the time the email is sent to the guest.
   

• Only one FOP, such as a single credit card or one AMOP (alternative means of payment), is supported by Agent Pay.

FAQs

1. Is agent pay used only for new booking?
-  Agent Pay can be used at the time of a first issue, re-issues and ancillaries.

2. I didn’t receive the payment link, can you send me another one?
-Yes, additional links can be sent to the guest.  
- After clicking the link, the guest will be sent to the Amadeus payment checkout page.

3. The payment failed; can you help me?
- No worries, you can retry as long as the link is active. (1 hr.)
4. Can we end the call after the payment link is received?
-You can disconnect the call after the Agent Pay option is selected. Ensure the PNR details are provided to the guest.
**If the guest is eligible for Etihad Chauffeur service, he/she must be advised to stay online or call back after the ticket is issued.

5. If there are multiple passengers in one PNR can Agent Pay link be sent to each guest to different email address to pay individually?
- Yes, the link can be sent to any valid email address / telephone number.
- Price and trigger Agent Pay link for each guest.

6.  How long is the Link Valid for?
- The link is valid for one hour and can be resent from the PNR multiple times.
- Agent must reprice before resending the link to avoid any fare differences disputes.


7.  How many times can we resend the Link?
- There is no maximum limit.

8. Can Agent Pay be used for issuing EMD and TKT at the same time?
- Agent pay can be used as one link for all active TST/TSM.

9. How can we indicate that the ticket is paid with Agent Pay?
-The FP line with MOBIP indicates that AGENT PAY was used. This moves to PNR history post ticket issuance.